Privacy Statement

1. Scope of this Privacy Statement

Portal Phenom Privacy Statement applies to all PP-owned websites, domains, services, applications, and products, and those of our wholly owned subsidiaries ("Portal Phenom sites or services"), except that a privacy policy or statement specific to a particular Portal Phenom program, product, or service may supersede or supplement this Privacy Statement.


Links to non-PP websites

Portal Phenom sites or services may provide links to third-party applications, products, services, or websites for your convenience and information. If you access those links, you will leave the Portal Phenom site. Portal Phenom does not control those third party sites or their privacy practices, which may differ from Portal Phenom's practices. We do not endorse or make any representations about third-party sites. The personal data you choose to provide to or that is collected by these third parties is not covered by the Portal Phenom Privacy Statement. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal information.


We may also provide social media features that enable you to share information with your social networks and to interact with Portal Phenom on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.


2. Collection of personal information

Portal Phenom collects, exports, and uses personal information to manage your relationship with Portal Phenom and better serve you by personalizing your experience and interaction with Portal Phenom. Such collection is done with appropriate notice and consent, along with required filings with data protection authorities, where required.


If you choose to use a “tell-a-friend” or a similar referral program on our site, we will ask you for your friend’s e-mail address, social media handle, phone number, or other contact information to send your friend an invitation to participate in the program.


If you post, comment, indicate interest or complaint, or share personal information, including photographs, to any public forum on an Portal Phenom site, social network, blog, or other such forum, please be aware that any information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor Portal Phenom have control over. Portal Phenom is not responsible for the personal information you choose to provide in these forums.


In addition to the information you provide, Portal Phenom may also collect information during your visit to an Portal Phenom website, web-based application, or a website “powered by” another company on behalf of Portal Phenom, through our Automatic Data Collection Tools, which include Web beacons, cookies, and embedded Web links. These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived. They may also collect information about your Internet Protocol (IP) address, unique device identifier, clickstream behavior (i.e., the pages you view, the links you click, and other actions you take in connection with Portal Phenom websites or “powered by” websites) and product information. Portal Phenom may also use some of these Automatic Data Collection Tools in connection with certain emails and communications sent from Portal Phenom and therefore may collect information using these tools when you open the email or click on a link contained in the email. To learn more, read How Portal Phenom uses automatic data collection tools.


Portal Phenom also collects information from publicly or commercially available sources that it deems credible. Such information may include your name, address, email address, preferences, interests, and demographic/profile data. The information Portal Phenom collects from its public or commercial sources may be used along with the information Portal Phenom collects when you visit Portal Phenom’s sites. For example, Portal Phenom may compare the geographic information acquired from commercial sources with the IP address collected by Automatic Data Collection Tools to derive your general geographic area.


Where necessary, Portal Phenom may also use information provided by you or your employer, together with information from publicly available and other online and offline sources, to conduct due diligence checks on business contacts as part of Portal Phenom’s anti-corruption program.


3. How we use your information

The information Portal Phenom collects to understand your needs and interests helps Portal Phenom deliver a consistent and personalized experience. For example, Portal Phenom may use your information to


  • Manage our relationship with you
  • Assist you in completing an enquiry or order
  • Prevent and detect security threats, fraud or other malicious activity
  • Communicate with you about Portal Phenom products and services
  • Provide and improve service and support
  • Update you on new services and benefits
  • Provide personalized promotional offers
  • Select content to be communicated to you
  • Personalize some Portal Phenom websites
  • Measure performance of marketing initiatives, ads, and websites “powered by” another company on Portal Phenom’s behalf


4. How we share your information

Portal Phenom will not sell, rent or lease your personal information to others except as described in this Statement. Portal Phenom shares personal information in the following ways:


Portal Phenom retains service providers and suppliers to manage or support its business operations, deliver complete products, services and customer solutions and to assist Portal Phenom with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, marketing, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential and secure the information received on behalf of Portal Phenom and may not use it for any purpose other than to carry out the services they are performing for Portal Phenom.


From time to time, Portal Phenom participates in marketing initiatives with other companies, including websites “powered by” another company on behalf of Portal Phenom. As part of these initiatives, certain Portal Phenom services and marketing communications may be delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal information with both Portal Phenom and the other companies participating in these initiatives. For example, you may receive marketing communications from Portal Phenom and other companies or have the opportunity to register online for software products from multiple companies. If you choose to provide personal information only to Portal Phenom, Portal Phenom will not share this information with the other companies participating in that marketing initiative. If you choose to provide personal information to the other companies, that personal information will be handled according to the privacy policy of those companies, which may differ from Portal Phenom’s policies and practices.


Portal Phenom may transfer your personal information to other Portal Phenom-owned business entities in the Singapore and Worldwide. By accessing Portal Phenom websites, registering for an account or service, or otherwise providing Portal Phenom with your personal information, you consent to this transfer of your personal information throughout the global Portal Phenom network of entities.


Except as described in this Statement, Portal Phenom will not share the personal information you provide to Portal Phenom with non-Portal Phenom third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of Portal Phenom or its subsidiaries; or (v) protect the rights or personal safety of Portal Phenom, our employees, and third parties on or using Portal Phenom property when allowed and in line with the requirements of applicable law.


Circumstances may arise where, whether for strategic or other business reasons, Portal Phenom decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is Portal Phenom’s practice to seek appropriate protection for information in these types of transactions.


5. Children's privacy

Portal Phenom does not target its websites to children under 16 years of ages. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests.


6. Your choices and selecting your privacy preferences

Portal Phenom gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and also choose to receive Portal Phenom general communications. We give you a choice regarding delivery of Portal Phenom general communications by postal mail, email, telephone, or mobile device.


You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices where the primary purpose of these communications is not promotional in nature.


Subscription communications

Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:


Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email subscription communication.

To unsubscribe from messages delivered to mobile devices, reply to the message with the words “STOP” or “END.”

Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions. Access to many Portal Phenom subscriptions is available at the Subscriber's Choice web page.

Write to the Portal Phenom Privacy Office. Be sure to provide your name, relevant contact information, and specific relevant information about the Portal Phenom subscriptions that you no longer wish to receive.


Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from Portal Phenom where accepting the communications is a condition of receiving the services.


Portal Phenom general communications

Portal Phenom general communications provide information about products, services, and/or support. This may include new product or services information, special offers, or invitations to participate in market research or compliance reviews.


You will often be able to use Portal Phenom Passport to indicate whether you want to receive general communications from Portal Phenom. Portal Phenom Passport is a single-sign-on (SSO) service that lets you register with Portal Phenom SSO-enabled websites using a single-user identifier and password of your choice. Portal Phenom SSO uses cookies to store your basic personal information so you don't have to retype it when you return to one of Portal Phenom's many websites in the future. Portal Phenom SSO also allows you to set your privacy preferences. Your preferences will apply across Portal Phenom websites, email, and other communication vehicles that use Portal Phenom SSO.


7. Access to and accuracy of your information

Portal Phenom strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. Portal Phenom provides individuals with reasonable access to personal information that they provided to Portal Phenom and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to Portal Phenom you can return to the web page where you originally submitted your data and follow the instructions on that web page, use Portal Phenom SSO where enabled, or contact the Portal Phenom Privacy Office.


8. Keeping your personal information secure

Portal Phenom takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Portal Phenom utilizes reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. Portal Phenom retains data only as required or permitted by local law and while it has a legitimate business purpose.


The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


9. Changes to this Statement

If we modify our Privacy Statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our Statement that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect.


10. Contacting us

We value your opinions. If you have comments or questions about our Privacy Statement, privacy at Portal Phenom or wish to make a complaint please send them to the Portal Phenom Privacy Office or write to us at the following address:


Portal Phenom Privacy Mailbox
21 Science Park Road


Singapore 117628



  • The Franklin, 3 Science Park Drive #02-12/25, Singapore 118223
  • (65) 6774-2418